Why You Should Give Your Estate Agent Feedback on Viewings? Because it's a Win-Win!

So, you've just walked out of a property in Sanderstead or Warlingham, and you’re feeling a mix of excitement and uncertainty. You’ve seen a home that might be “the one,” or maybe you’re pretty sure it’s not the one, but you’re just not sure how to say it.

You might be thinking, “I don’t want to hurt anyone’s feelings, and maybe it’s better to just stay quiet.” But guess what, giving your estate agent feedback is actually super helpful, for both you and us.

Here are a few reasons why you should consider offering your honest feedback after a viewing.

1. It Helps Me Narrow Down Your Search

Everyone wants to find “the one” but the only way to make sure you’re getting closer to your dream home is to let us know what you liked and didn’t like about each property. We will take that feedback and use it to find you the right one. We also appreciate feedback on the price, (after all, as the viewer, you are the ones out there seeing the closest competition!)

2. It Saves Us All Time

Your time is valuable, and so is ours. If you tell us what worked and what didn’t, we won’t keep showing you properties that aren’t a good fit. We can also dig deeper into listings that could work for you, saving us both from wasting time on properties that are just too far off the mark. Plus, if you’re not keen on a property, there’s no need to keep pretending you are—it just wastes everyone’s time and energy.

3. We Can Fine Tune Our Suggestions

We are human (despite the rumours) and so sometimes we won’t always hit the nail on the head with every suggestion. But that’s okay! Your feedback helps us get a clearer picture of your tastes and requirements. If we know you prefer homes with lots of natural light or an open-plan layout, we will focus on finding this for you. Your feedback helps us be better matchmakers!

4. It Builds a Better Relationship

When you give us feedback—whether positive or negative —it shows us that you’re engaged and serious about finding the right home. The more transparent you are, the more we can work with you as a team. Estate agents appreciate open communication, and it helps us feel like we’re working toward your goals, not just showing you random properties. It builds trust, which is crucial in this process. Bear in mind, if we find you the right “one” then we will be working together for the next 2/3/4 months before we hand over the keys!

5. You’re Helping Future Buyers (and Sellers) Too!

Here’s a fun fact! Feedback doesn’t just help you; it helps the next person who walks through that front door! Maybe there’s a small repair issue you noticed that the seller didn’t address, or you felt the layout could be better. Giving feedback can help us pass this information along to the seller, improving the experience for everyone involved. It's a nice way to contribute to the real estate ecosystem and help others out too!

6. It's a Chance for You to Reflect

Finally, giving feedback is not just for our benefit—it's also a great opportunity for you to reflect on your own priorities. Sometimes, talking through what you liked or didn’t like about a property can help clarify your thoughts. It forces you to think about the features you’re really looking for in your future home and what you can live without. So, don't be afraid to give it to us straight, it will help you make the best decision!

7. Working With an Agent Should Be Mutually Beneficial

We are working with hundreds of buyers. We want to work with buyers that are open, honest and communicative, and we definitely don’t want fluff!

You want to be at the top of the list with agents and be the first they call when a new property comes on right? Are they going to call the buyers who gave them feedback or the buyers that ignored their calls and messages after they did a late evening viewing for you?

Conclusion. Feedback is beneficial to all, and it doesn’t take more than a minute to give!

We look forward to working with you to find you “the one”

Simon and Laura